A new research document with title ‘Self-Service Technology Market: Current Scenario and Forecast (2020-2026): Emphasis on Product Type (Vending Machine, Automated Teller Machine, Kiosks), Vending Machine Type (Beverage, Candy, Snacks, Gumball, Cigarette), ATM Type (Conventional, Brown Label, White Label, Smart ATM, Cash Dispenser), Kiosks Type (Photo, DVD, Ticketing, HR& Employment, Patient Self Service, Information Providing, Banking & Financial, Specialized), Solution Type (Deployment, Managed Services) and Region/Country’ covering detailed analysis, Competitive landscape, forecast and strategies. The study covers geographic analysis that includes regions like North America (U.S., Canada and rest of North America), Europe (Germany, France, U.K. Italy, Spain, Russia and Rest of Europe), Asia-Pacific (China, Japan, India, South Korea, Singapore, Malaysia and the Rest of Asia-Pacific) and Rest of the World and important players/vendors such as Azkoyen Group, Kiosk Information System, Crane Corp, Fujitsu, IBM, Glory Ltd, Vendrite, Embross, NCR Corporation, Beta Automations. The report will help user gain market insights, future trends and growth prospects for forecast period of 2022-2028
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Self-Service Technology are technological interfaces that enable customers to produce a service independent of direct service employee involvement. Major self-service technologies include automated teller machines (ATMs), automated hotel checkout, banking by telephone, and services over the Internet, such as Federal Express package tracking and online brokerage services. To add on, digital transformation has tremendously changed the interaction between company as well as customers and service offerings. Developments in technology such as smartphones, and IoT have also surged the need for instant fulfilment among consumers. Furthermore, technology acceptance, positive consumer intention to self-service technologies, ease of use, and enhanced reliability and perceived interactivity along with widespread readiness of self-service technology among rural as well as urban areas are some of the notable factors affecting the growth prospects of self-service technologies. It has been anticipated as per the survey that more than 85% of companies expect that self service will be the fastest growing channel in customer service by 2021 across the globe.
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Based on product type, the self-service technology market is classified into vending machines, ATMS and kiosks. Vending Machines occupied maximum market share in 2019. Based on vending machine product category, the market is classified into beverage, candy, snacks, gumball, cigarette and specialized. Nowadays, fast-paced world is being increasingly characterized by technology-facilitated transactions. Growing numbers of customers interact with technology to create service outcomes instead of interacting with a service firm employee. With a rapid growth of technologies in the world, various technology innovations are introduced in order to facilitate people’s needs and necessities. Self Service technologies one among them.
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Based on ATM product category, the market is segmented into conventional, brown label, white label, smart ATM and cash dispenser. Brown Label accounted for the highest revenue share during the period. Based on Kiosks product category, the market is segmented into photo, DVD, Ticketing, HR& Employment, Patient Self Service, Information Providing and banking and financial. Ticketing accounted for the highest revenue share during the period. Self Service technologies can also be found in tourism and hospitality industry which are airline ticketing machines, automatic teller machines, and computer-based booking services. Further instances of SSTs in tourism and hospitality industry also include Ticket Vending Machine (TVM) for train and rail mode of transport, mobile application to book hotel rooms such as Trivago,Agoda.com and Booking.com, navigation application such as WAZE for directions, check-in kiosk in hotels, self-service kiosk for food ordering, and self-service information terminal usually found in a mall.
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