The GMI Research forecasts that the Unified Communication as a Service Market is witnessing an upsurge in demand over the forecast period. This is mainly due to the shift of enterprise workload to the cloud to achieve competitive advantages such as enhanced employee productivity and business agility.
Unified Communication as a service (UCaaS) is a cloud-delivered unified Communications model supporting six Communication functions: enterprise telephony, meetings, unified messaging, and instant messaging. It comes under the “as a service” or “cloud” delivery mechanism for enterprise Communications. UCaaS is similar to the platform as a service (PaaS) and can be made available from the cloud to businesses, from small and medium businesses to large organizations.
Expansion in the growth of the global Unified Communication as a service market (UCaaS) includes the transpiring trend of distance learning along with the augmenting acquisition of cloud as a service (CaaS) model across companies. In accordance with the Remote Work Trend report submitted by Microsoft Corporation in 2020, approximately 183,000 occupants in 175 countries implement the Microsoft Teams platform for distance learning. Thus, the surging tendency of BYOD and distance learning are paving the way for market growth. Cloud-based Unified Communication (UC) solutions persuade enterprises to move towards these platforms led by persistent capabilities and innovation. Businesses throughout the world are immersing features such as chats, audio, video services, and chats for automating the Communication process. This factor has motivated them to opt for unified Communication as a service (UCaaS) solutions to meet their goals.
Moreover, the widespread outbreak of the coronavirus pandemic has inclined the workers towards the distant working platform to eliminate the probability of contracting coronavirus. Thus, the shift towards home culture shift has supplemented the demand for such services as mobile telephony, video conferencing, web conferencing, and alternative solutions to secure cloud connectivity. Organizations are increasingly opting for these models to manage their teams and enhance the employee’s productivity. According to the World Economic Forum, in 2020, over 1.2 billion students across 186 countries were influenced by the temporary shutdown of schools and colleges. This situation has encouraged the government to support digital learning approaches. Various service providers are offering superlative digital learning experiences with the help of UCaaS platforms such as Zoom. Zoom Video Communications, Inc., in 2020, supported nearly 100,000 K-12 schools by providing them access to their unified Communication service platform during the crisis. All these factors together contribute to market growth.
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