Artificial Intelligence driven Marketing Communications
The global speech analytics market is expected to grow at a CAGR of 19.2% during the forecast period with its market size predicted to reach USD 2,963.5 million by 2024.
Industry Insights by Offering (Solution, Service [Professional, Managed]), by Deployment Type (On-Premises, Cloud-Based), by Enterprise Size (Small & Medium Enterprise, Large Enterprise), by Vertical (BFSI, Media & Entertainment, Manufacturing, Automotive, Healthcare, Energy & Utilities, Government, Retail, Others), by Application (Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Risk & Compliance Management, Others)
Globally, speech analytics industry players are leveraging market growth through product launches, partnerships, mergers & acquisitions, and geographic expansion. For example, in August 2019, NICE Ltd. acquired Mattersight Corporation (cloud-based speech analytics software provider).
Get a free copy of sample report: https://www.vynzresearch.com/ict-media/speech-analytics-market/request-sample
Further, in June 2019, Amazon Web Services Inc. launched artificial intelligence (AI)-powered speech analytics for Amazon Connect that offers customer insights in real-time and enable agents to respond as per the customers need and enhance the overall customer experience.
BFSI category held largest share in the speech analytics market in 2018
On the basis of vertical, the global speech analytics market is divided into BFSI, hospitality, it & telecom, healthcare, media & entertainment, manufacturing, government, retail, and others. Of all, the BFSI category held largest share in the market in 2018, owing to the increasing use of speech analytics solutions by financial institutions, in order to enhance customer satisfaction, and ensure regulatory compliances.
Based on application, the global speech analytics market is categorized into customer experience management, call monitoring, agent performance monitoring, risk & compliance management, and others. Of all, the customer experience management category held the largest share in the market in 2018, owing to the growing need to analyze overall customer experience, and then forecast customer satisfaction score, which helps firms to improve their sales strategies.
Geographically, North America has accounted for the largest share in the speech analytics market, globally and is predicted to grow significantly during the forecast period. The growth of this market is attributed towards the existence of a large number of speech analytics solution vendors in the U.S., increasing the service industry, and increasing number of contact centers in the region.
Some of the key players operating in the global speech analytics market are Hewlett Packard Enterprise Company, Calabrio Inc., Clarabridge Inc., NICE Ltd., Verint Systems Inc., CallMiner Inc., Genesys Telecommunications Laboratories Inc., Avaya Holdings Corporation, Aspect Software Inc., Zoom International, and Castel Communications.
Do you have any specific research requirements? Ask for customization: https://www.vynzresearch.com/ict-media/speech-analytics-market/customize-report
In the primary data collection process, there are several sources interviewed in order to obtain precise quantitative and qualitative information for this study. The primary sources that are included for the data collection of this study comprises of manufacturers, commercial growers, industry consultants and others key industry experts. There are several others sources that helped in gaining insightful information about this market are CEOs, marketing and sales directors, vice presidents, and key opinion leaders from various key companies operating in the global speech analytics market. Primary research in this report has been conducted for estimating market size, market dynamics and strategies adopted by the key players in this market.
Secondary sources referred for this research report includes association for speech analytics, business filings such as financial statements, annual reports, investor presentations and trade associations. The secondary data has been used for estimating overall market size and growth of speech analytics market that has been authenticated with the supporting facts gathered through primary data collection.
The Report Offers:
Benefits of Report Purchase from VynZ:
We provide accurate data and in-depth analysis with all-inclusive coverage.
Robust Research Methodology
Robust research methodology and data triangulation to ensure high quality report.
24*7 analyst support – Pre and post purchase of the report as well as during the project tenure.
24*7 sales support – Hassle free delivery of the report and quick response and support by sales team.
20% post purchase free customization to meet your requirements.
We claim full customer satisfaction as our core values lie in building long term relationships.
High level of data security and confidentiality of your information.
Global Speech Analytics Market Coverage
Offering Insight and Forecast 2014-2024
Deployment Type Insight and Forecast 2014-2024
Enterprise Size Insight and Forecast 2014-2024
Vertical Insight and Forecast 2014-2024
Application Insight and Forecast 2014-2024
Speech Analytics Market by Region
Rest of the World (RoW)
More from VynZ Research
Global Product Analytics Market Analysis and Forecast to 2024
The global product analytics market is projected to reach USD 39.6 billion by 2024, registering a CAGR of 18.7% during the forecast period. Rising social media usage in the world, rapid increase in the number of smartphones, and increasing number of mobile application users, propelling the growth of the market. Some of the key players operating in the global product analytics market are Google LLC, Teradata, Adobe Systems Incorporated, Salesforce.com Inc., SAP SE, IBM Corporation, Atlassian, Amplitude, Piwik PRO, Oracle Corporation, Mixpanel, and Plytix.
Explore more at: https://www.vynzresearch.com/ict-media/product-analytics-market
Global Low-Code Development Platform Market Analysis and Forecast to 2024
The global low-code development platform market is projected to reach USD 53.0 billion by 2024, registering a CAGR of 45.0% during the forecast period. Increasing internet penetration, rapid increase in the number of smartphones, and increasing need growing need for web and mobile apps for business processes, propelling the growth of the market. Some of the key players operating in the global low-code development platform market are Oracle Corporation, Salesforce.com Inc, Alphabet Inc, Caspio Inc, Kony Inc, Appian Corporation, Mendix Technology B.V., Outsystems Inc, AgilePoint Inc., Microsoft Corporation, MatsSoft Limited, and ServiceNow Inc.
Global Enterprise Asset Management (EAM) Market Analysis and Forecast to 2024
The global enterprise asset management (EAM) market is projected to reach USD 8.8 billion by 2024, registering a CAGR of 13.3% during the forecast period. Increasing adoption of EAM for effective utilization of assets, and reduced maintenance and procurement expenses, propelling the growth of the market.
Market players in the global enterprise asset management industry are majorly focusing on mergers & acquisitions to expand their customer base. For example, in November 2018, Bentley Systems Incorporated acquired ACE enterprise Slovakia. With this acquisition, the company aims to increase the scope of knowledge that can be accessed through AssetWise. In April 2017, ABB Ltd., and International Business Machines (IBM) Corporation collaborated to expand and upgrade ABB’s existing asset and analytics implementation with IBM Watson’s cognitive abilities and ABB Agility.
About VynZ Research
VynZ Research is a market research firm offering research, analytics, and consulting services on business strategies. The company focuses on providing valuable insights on various technology verticals such as Chemicals, Automotive, Transportation, Energy, Consumer Durables, Healthcare, ICT and other emerging technologies. VynZ Research assists enterprises to take strategic decisions for helping their businesses to grow. The reports developed by VynZ are based on market facts that include comprehensive analysis and quantification of market drivers, industry dynamics, opportunities, challenges, threats, and market shares and anticipated new trends & technologies arising across a wide range of industries.
Toll Free (U.S. and Canada): +1-888-253-3960
Email: [email protected]