- Professor Jennings to advise senior management team on incorporating AI deeper into the Customer Communication Journey
- Previous honours include Companion of The Order of the Bath (CB), role as Chief Scientific Adviser for the government
ContactEngine: Customer communication technology leader, ContactEngine has announced that Professor Nick Jennings, current Vice-Provost for Research and Professor of Artificial Intelligence at Imperial College, has joined to lead its new Advisory Board.
This latest appointment adds to a long list of his past accolades and credentials, including having served in the government as Chief Scientific Adviser for National Security from 2010 to 2015 and his appointment by the Queen as Companion of The Order of the Bath (CB) for his services to computer science in 2016.
Professor Jennings is a world expert on developing and deploying systems that combine both artificial and human intelligence, showcased by a range of achievements in the pubic and private sectors.
ContactEngine is the market leader in intelligent, intuitive automation of the key interactions between corporations and their customers, ensuring that key moments in the customer journey such as sales, installation, and repair are executed with precision. At ContactEngine, Professor Jennings will be working closely with the senior management team to further optimize the digital customer journey through AI and machine learning.
Dr Mark K. Smith, CEO of ContactEngine, said:
“Our founding goal is to make customer communications perfect, using intelligent cross channel automation. In use, our service is simple; however the richness of data collected is complex, and this is why we need to consider even more advanced AI and Machine Learning solutions. To have attracted the support of Professor Jennings to help guide us to the next level is exciting and will enable ContactEngine to tap into new ideas underpinned by his research. There are multiple ways in which his AI expertise will help further refine and perhaps even revolutionise automated communication.”
Professor Nick Jennings said:
“I’m thrilled to be leading the ContactEngine Advisory Board. Multi-agent technology, harnessing the power of both human and artificial intelligence is the next frontier of managing meaningful and sophisticated communications with customers. As a leader in automated customer communications, ContactEngine’s strategic goals fit effortlessly with my research goals to endow machines with the ability to power conversations between organisations and their customers.”
ContactEngine is a customer-conversation management platform. Pro-active and omni-channel, ContactEngine leverages natural-language processing and machine-learning so that global brands can transform their customer journeys. ContactEngine disrupts traditional call-centers, being a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, ContactEngine can drive corporate KPI’s harder and faster, as well as improving the customer experience.
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