Steven is Chat 24/7 Live’s CEO and CTO. He co-founded the Vadic Corporation,, a Silicon Valley startup. The company was one of the first to exploit modem technology, giving birth to remote computing, the backbone of the internet. The company was sold to an English electronic conglomerate after reaching $100 million in sales. Steven uncovered the monitored live chat opportunity while consulting for a digital marketing client. He realized at the time that live chat was being used by enterprise level companies for customer service and was only just starting to be used by hundreds of millions of small and medium sized companies globally for lead capture.
Steve, a thought leader in the Franchise Industry, provides marketing strategy and locates business prospects within the Industry.
He served as President of Franchise Update Media Group, the largest multi-media resource in the Franchise Industry providing conference venues and marketing programs for franchisors, multi-unit franchisees and business supplier services.
Steve led the sales team at Entrepreneur Magazine in establishing substantial sales revenue attributable to franchise and business opportunity advertising.
He has helped accelerate growth for more than 50 emerging and established franchise programs in the service, food, and retail industries. Steve has distilled his 30 years in franchise sales, marketing, and executive management into an effective and practical guide to franchise development, “How to Build A World-Class Franchise System Faster,” the first industry ‘how-to guide’ on franchise development, a #1 Amazon best-seller in the franchise and retail business categories.
Dolly is the COO and is in charge of call center operations and international sales. She worked for 15 years as a supervisor for one of the largest call centers in India before starting at our call center 2 years ago.
Dominique calls on prospects and provides account management support. She entered franchising as a top-performing sales and customer service consultant in the weight loss and health industry; rising to the rank of VP of Operations with a national franchise brand.
Shiv serves as our chief programmer. He worked at Unicode, a website and application development firm in India, as a senior programmer before leaving to work with us 2 years ago.