Archived: Chat 24/7 Live – A round-the-clock, live chat service focused on sales to the Franchise Industry
iCrowdNewswire - Sep 29, 2016
Chat 24/7 Live
A round-the-clock, live chat service focused on sales to the Franchise
Chat 24/7 Live is the sole IFA (International Franchise Association) supplier member offering a round-the-clock, live chat service to 750,000 currently unserved businesses in the Franchise Industry.
Our service, the latest online communication channel technology, provides immediate, live customer service and turns anonymous online visitors into identifiable sales prospects, substantially increasing sales and building brand reputation. The result is happier customers who are more likely to return and more profitable businesses.
The internet is a convenient way for customers to learn about a business and for businesses to reach consumers. It also poses two problems:
With a myriad of choices, today’s online consumers expect immediate answers to their questions. If they have to make a phone call, submit a form, or send an email, they’ll likely just go to a competitor’s site.
Unless online visitors phone, submit a form or send an email, it’s impossible to identify them before they leave your website or social media page. Enter round-the-clock, live chat which solves both of these problems.
Due to the shortcomings of phones, online forms, and email, we created Chat 24/7 Live, a service that offers immediate responses to online visitors’ questions by a real person via text, the preferred method of communication by a majority of consumers (“The New Era of Communication Among Americans”, Gallup, 2014). Live chat is becoming the online communication channel of choice now for small businesses and consumers.
As described above, Chat 24/7 Live gives online visitors immediate access to a real person – 24/7 – who can answer their questions and obtain their contact information, turning anonymous visitors into sales prospects.
Once we have their contact information, we can move them down the sales funnel by offering to:
Connect them to a member of the subscriber’s sales team via teleconference during the chat,
Make an appointment to prevent them from going to competitor,
Promote a special offer to turn them from a prospect into a sale,
As an added bonus, our service permits franchisors to mystery shop their franchisees with the click of a button, turning an expensive and time-intensive activity into something that’s inexpensive and easy.
To build industry relationships and substantially increase live chat sales to 750,000 unserved businesses in the Franchise Industry, we are conducting the first comprehensive annual survey of franchise consumer marketing to determine industry best practices.
Basic online chat technology has been around for 15 years, but until recently has only been used by enterprise-level companies for customer service. Chat 24/7 Live makes this technology accessible for small to medium sized businesses as both a customer service and new-business generating, lead capture tool.
Currently with our service, franchises see immediate results and only pay for “qualified leads” defined at the outset. We are currently exploring fixed fee monthly pricing requested by subscribers and digital marketing agencies interested in including our service in their package offerings.
In addition, our service offers franchisees the opportunity to promote their products and services, give quotes, make appointments, qualify employment prospects, and receive feedback with respect to their sales team and website operation.
Our team went into business in September 2014. Since then, Chat 24/7 Live has been growing by leaps and bounds.
Strong Product – Our Basic Chat Service launched in September 2014. We added a Subscriber Portal in January 2016, which features numerous reports as well as DIY optional features to enhance customer service and move prospects down the sales funnel.
Prominent Customers – As of July 2016, we had 330 active subscriber accounts. Some of our customers include Kahala Brands (Coldstone Creamery), UFG Group (Signarama, EmbroidMe), Cruise One, Kitchen Tune Up, Alphagraphics, and Showhomes
Marketing Partners – We are working on a joint marketing agreement with RevLocal, a digital marketing agency with 4,500 subscribers and exploring such arrangements with other digital marketing and distributive marketing platform providers.
Chat 24/7 Live has grown dramatically in this short period of time. Imagine what we can do going forward with an untapped market of 750,000 franchise businesses and millions of websites being served by thousands of digital marketing providers.
Request access to the business plan tab of this profile to see where Chat 24/7 Live is going and how you can help us get there.
Steven is Chat 24/7 Live’s CEO and CTO. He co-founded the Vadic Corporation,, a Silicon Valley startup. The company was one of the first to exploit modem technology, giving birth to remote computing, the backbone of the internet. The company was sold to an English electronic conglomerate after reaching $100 million in sales. Steven uncovered the monitored live chat opportunity while consulting for a digital marketing client. He realized at the time that live chat was being used by enterprise level companies for customer service and was only just starting to be used by hundreds of millions of small and medium sized companies globally for lead capture.
Steve, a thought leader in the Franchise Industry, provides marketing strategy and locates business prospects within the Industry.
He served as President of Franchise Update Media Group, the largest multi-media resource in the Franchise Industry providing conference venues and marketing programs for franchisors, multi-unit franchisees and business supplier services.
Steve led the sales team at Entrepreneur Magazine in establishing substantial sales revenue attributable to franchise and business opportunity advertising.
He has helped accelerate growth for more than 50 emerging and established franchise programs in the service, food, and retail industries. Steve has distilled his 30 years in franchise sales, marketing, and executive management into an effective and practical guide to franchise development, “How to Build A World-Class Franchise System Faster,” the first industry ‘how-to guide’ on franchise development, a #1 Amazon best-seller in the franchise and retail business categories.
Dolly is the COO and is in charge of call center operations and international sales. She worked for 15 years as a supervisor for one of the largest call centers in India before starting at our call center 2 years ago.
Dominique calls on prospects and provides account management support. She entered franchising as a top-performing sales and customer service consultant in the weight loss and health industry; rising to the rank of VP of Operations with a national franchise brand.
Shiv serves as our chief programmer. He worked at Unicode, a website and application development firm in India, as a senior programmer before leaving to work with us 2 years ago.