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With a goal to improve customers’ digital permitting experience, the Village of Lemont, IL, partnered with OpenGov, the leader in modern cloud ERP software for our nation’s cities, counties, and state agencies.
The Village, located southwest of Chicago, was growing, making the permitting and licensing process cumbersome. Leaders knew they needed to automate the process to ease their workload and improve relations with citizens. That’s when they chose OpenGov Citizen Services. Now, they can manage all of their permitting and licensing operations in one easy-to-use online platform that enhances public transparency.
The new automation allows Village residents seeking a permit or needing an inspection to apply online, receive email notifications of application activity, and track application status in real time. Village personnel will be able to create custom workflows across departments, develop step-by-step approvals, and track progress within the digital permitting software. Payment and application reports can be easily shared among departments and with the public. In short, automation will reduce calls and walk-in traffic, a win-win for the Village and its residents.
The Village of Lemont joins more than 1,000 public sector organizations leveraging OpenGov to revolutionize work processes with cloud-based software designed specifically for the needs of government.
About OpenGov
OpenGov is the leader in modern cloud ERP software for our nation’s cities, counties, and state agencies. On a mission to power more effective and accountable government, OpenGov serves more than 1,000 agencies across the U.S. Built exclusively for the unique budgeting, financial management, and citizen services needs of the public sector, the OpenGov ERP Cloud makes organizations more collaborative, digitizes mission-critical processes, and enables best-in-class communication with stakeholders.
