Top MSPs Shares Opinions On Microsoft Teams Calling

Microsoft Teams Calling has been widely touted by the company for the many features and ability to connect your company with clients in, let’s face it, a more modern world. Legacy telephone systems are quickly going away. But you still need clarity in your communication, whether that conversation is taking place via phone, video conference, or some other venue.

Microsoft Teams Calling gives you options to streamline calling, so you can easily use your system in the car, on the road, in the office, and anywhere you need to conduct business. The features include options to record to SharePoint or OneDrive so that you can reference conference calls later. You can merge calls to bring different parties into one call, and there is a bevy of other features, such as spam identification.

The question you might be asking is whether Microsoft Teams Calling really comes through on all of the promises. As they say, the proof is in the pudding. The best way to determine how well Microsoft Teams Calling works in use is to see what some CEOs from top companies and MSPs think after using it.

What Do the Experts Say?

This is not a marketing or advertising article. There are some excellent things being said about Teams, but not all of the experts agree completely. Some of our experts are overwhelmingly impressed. Alexander Freund, President and CIO of 4IT, wrote his own article on the subject on LinkedIn, For the Love of Teams.

Guy Baroan of Baroan Technologies said, “We have been watching this transition for many years now. We have a VOIP solution that we recommend but always figured that at some point Teams will be the platform that users move to. With the Covid WFH being forced to use Teams/Video Calling situation, I think this is a natural progression. Since so many are now familiar with Teams, moving them to use the calling aspect is really a very easy next step as most users won’t have to learn anything new. So I think this is great.”

As we move to a more online and remote work environment, Teams can offer some excellent benefits for companies to continue to work cohesively.

Carl Fransen of CTECH Consulting Group gave a fuller explanation of his take on Microsoft Business and new products in the VOIP industry:

• Microsoft Business voice doesn’t really make an innovative leap in providing a business phone number on any device. These ‘softphones’ are a standard offering by many VOIP providers. However, Microsoft has seamless integrations into the products that the majority of businesses use today.
• Microsoft has a history of innovation and market dominance. For the common VOIP providers, this poses a new strong player on the block. As they continue to invest and mature their technology, everyone else needs to do the same.
• For businesses who have a hybrid of a traditional phone system with their employees using their personal cellphones, switching to Teams allows businesses to have an easy way to provide one number that can be used on both devices.

Michael Nelson of TLC Tech said, “I still remember when Microsoft marketed their phone solution around 2010. It was awesome and only lasted a few years. Teams is an incredible product, and we’re adding Teams call-in (phone system) for a lot of our clients to make it possible for users to dial into a Teams meeting. We’re currently in “wait and watch” to see how Microsoft will mature and support this product. It seems like it’s advancing nicely, but we’re not quite ready to deploy it.”

Last but not least, Nick Allo of Semtech IT Solutions said, “I think the idea of adding the Teams voice features are just OK. I think that the bigger benefit is working with a partner that can administer the call routing and support. Microsoft does not offer that functionality.”

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