A user flow is critical to any process-based transaction where a user needs to interact with technology, either using a website, a mobile app, or any other digital product. Since the user flow directly impacts the overall experience, user flows are critical to achieving superior UX design standards. Let’s learn more about what it is, why it’s important, and what the best tools are to create both simple and complex flow charts for user flows, as of 2021.
The simplest definition of a user flow is that it is a diagram or drawing representing the specific steps and logic of a process used to execute any action on an electronic interface. In the context of UX design, it is the path that the user follows to accomplish a task or achieve a goal, such as registering on a website, signing up in an app, and so on.
UX design is the overall design process that ensures a positive user experience when using a digital product. Logically, that means the interactions of the user need to flow naturally and smoothly. The only way to achieve this is by defining the various user flows beforehand so they can be incorporated into the product’s UI design. Here are some of the other reasons why user flows are important to UX design:
As we said, a user flow can be a diagram or drawing. The better option to create one or a related set of user flows would be to use an appropriate tool for the job. Here are the basic requirements of an effective user flow tool:
Now that we know the value of user flows, let’s look at some of the best flowcharting tools in 2021 and how they can help enhance and advance your UX design journey.
For a good collaborative experience, an online platform is the best option, and Wondershare Mockitt is up there with the best of them. Offering a full range of flowcharting tools, design tools, and prototyping tools on a real-time collaborative platform, Mockitt makes it easy to create complex or simple user flows, preview them, share them with project members, and proceed to implement them in your design and prototype for further testing and subsequent development.
The new user flow tools provided by Mockitt allow you to use standard flow chart elements and rapidly create user flows for any type of process or transaction. In addition, the Sticky Notes commenting tool allows you to make notes on the process and explain certain steps to other stakeholders. Your user flows are saved as designs, which means you can easily download them or share them online with anyone. This makes the drafting and approval process much faster so you can quickly proceed to the design phase.
Figma is a well-known design and prototyping platform used by millions of designers worldwide, but it is also an effective tool for creating user flows. It is quite a bit more expensive than Wondershare Mockitt and other products but it does have a large community of third-party users who regularly contribute content in the form of plugins, design systems, UI kits, and so on. You can also import Adobe XD or Sketch files and prototype them here to show user interactions.
Miro is an online whiteboard utility that comes with ready-to-use mapping and diagramming tools that help you brainstorm or create stunning user flows, flow charts, customer journey maps, and many useful process flow diagrams to enhance your UX design. It is also easy to use and you can assign key stakeholders to various processes in your user flow map. In addition, it shows you who added what element or comment, which makes it easy to understand. The tool is highly collaborative and allows users to easily share their work with others to get quick feedback and comments in real-time or offline.
Overflow.io promotes itself as the “world’s first user flow diagramming tool tailored for product design teams” and offers a flexible and versatile platform to that end. It works a little differently from other online platforms in that you can work offline and then sync your changes for others to see. It also offers integrations with other design platforms so you can sync your designs with minimal effort.
Built specifically for workflows and flowcharting, Lucidchart offers an affordable yet comprehensive platform for creating complex user flows for your UX designs. You can easily style your shapes to suit your branding, use keyboard shortcuts to speed up the process, and even use layers and links to help viewers follow the flow easily for complex processes. It also features a lot of premium enterprise tools such as CSV to org chart conversion, importing from Visio, OmniGraffle, and other platforms, and easy user management for enterprise teams.
Each of these tools brings a unique twist to creating the ultimate user flow diagrams. However, some are more flexible and capable, not to mention affordable. Wondershare Mockitt comes out on top in that respect. Not only is it a ‘plug and play platform with all the assets and features you need, but it also has extensive tools and UI kits to get the right look for your UX designs. From flowcharting to designing to prototyping is just a hop, skip, and jump away, and it’s done at the fraction of the cost of most other design platforms. If you need something that’s comprehensive, easy-to-deploy, and affordable for small or large teams, Wondershare Mockitt will be your design and prototyping platform of choice. You can also try the platform under the free plan, which gives you full access to the tools but only restricts the number of projects you can save. Upgrades are inexpensive and well worth the additional asset storage capacity and project limits.