So you’ve come to this article in search of a valuable tip to help you start your veterinary clinic the right way with the least amount of mistakes with excellent customer service and tracking, right? Or maybe you’ve come to this article because you want to find a way to more efficiently run your business so that there’s less time wasted chasing after your customers?
Either way, both of those troubles have a standard solution, which we’ll discuss further in this article! Have you ever considered how much technology would impact you if it were in this form for the field of work that you want to do? A software that helps you track customers’ information, send automated text messages, help potential and regular customers set up appointments, and even reschedule an appointment!
As you might have already guessed from the title of the article, the software that will be your acting digital secretary goes by the name of “Weave” and offers more than what a traditional secretary would – honestly speaking! To compress everything that Weave is, it’s a tool that gathers all of your analytics and uses them to provide you with your business’s latest data!
Though Weave has a lot to offer, we’ll be more focused on the Weave veterinary software. We are talking about something that will help you run your veterinary clinic, right? You’re going to be provided with performance indicators like the frequency of visits your customers – which are regulars, which are still newcomers. Or maybe even just the raw number of how many customers come to your clinic on a daily, weekly, or monthly basis.
Plus, with all of the data that you can gather from each of your pet patients and their owners, wouldn’t it be more helpful for you that way since you can communicate with them on a more personal level? Which is something that most millennial and Gen Z pet owners would want.
The caliber of assistance that Weave can give you is just on a whole different scale on usefulness and helpfulness. Not only do you get scheduled reminders for customer appointments and detailed information on each of your customers. You also get visual aids in the form of bar graphs and pie charts to show you all of your compiled data for a week, month, or even year!
Weave would take all of the customers who came within a specific time period, be it on-timers or regulars, be active customers, and automatically sort them into different categories. In the case of veterinary clinics, it would be easier if those categories would be the species of pets and/or the breeds if the more typical patients treated are dogs or cats.
Further reinforcing the fact that Weave can provide you with visual aids of your customer data, Weave can take all of the customers who have canceled their appointments and compare them against those who went through with their appointment. You can use this graph to figure out which of the patients you need to get in touch with so your customer count can remain at a higher count.
You can set up an automated text message to be sent at a scheduled time to remind your customers of the checkups that their pets need to go through. You could do this weekly or even monthly! They don’t always have to be contacted via text message. You could always send an email, ring their phone up, or even just contact them directly through the Weave app!
Weave always makes sure all of your analytics are as up-to-date as possible, so you won’t have to worry about any time lag regarding all the data that you’re reading from the charts that they provide you. You’re not going to want to be behind on your analytics since they could change any second, right?
You could send out an online survey to check if all of your clients seem to like the way your services are provided. It could be just a quick 5 question survey as a way to assess your performance, the hygiene of your office and procedures, and all that. Your reputation will grow among the pet owners, and you’re going to want to stay up to date on that too!
Especially when it comes to the medical services, be it with humans or animals, your business life will always be busy – not only are you managing employees, you have to take care of the clinic too! It’s safe to say that your clients are quite the busybodies too! So why not get software that makes your and their lives a whole lot easier?