The global report on the field service management market predicts that the valuation of the market could rise to USD 5.59 billion during the forecast period of 2018 to 2023. Market Research Future (MRFR) talks in detail about factors like the rising demand for customer satisfaction, increasing digitization, the inclusion of automation, investment in research and development facilities, participation from various private companies, increasing use of smartphones and tablets, and others that can ensure a solid growth for the global field service management market.
In September 2020, ServiceNow has announced that their new version of its Now Platform, code-named Paris, has editions that would serve telecommunications and financial services with great dexterity. It will also ensure a proper workflow for hardware asset management, business continuity, and legal services delivery.
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The company is witnessing a strong growth from its attempts to automate enterprise workflows, digital transformation, and its management of COVID-19 back-to-work plans. Paris will also include customer service updates, along with field service management tools, Customer Central visualizations, and Playbooks for Customer Service Management.
In September 2020, KloudGin, a well-known company in the field of AI cloud-based service and asset management solutions, has invested in ServiceMax as a part of Series A funding. This news came out after the latter’s co-founder Mr. Athani revealed various details about it.
The global FSM market has been studied by MRFR analysts on the basis of the changes made by companies like Accurent (US), Capterra (US), Click Software (US), Acumatica Inc. (US), Astea International Inc. (US), IBM Corporation (US), Comarch SA (Poland), Field Aware(US), Infor (US), IFS (Sweden), Oracle Corporation (US), Microsoft Corporation (US), SAP SE (Germany), Salesforce.com (US), OverIT (Italy), and others. The report includes the latest developments to understand how trends are ensuring changes in the market.
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