Global Auto dialer software market is forecast to reach $542.7 million by 2025, growing at a CAGR of 9.2% during the forecast period from 2020 to 2025. Rising growth of call centers as well as capability of providing improved business productivity standards are acting as major drivers towards significant market growth of auto dialer software. Moreover, rising automation across various industries as well as growing demands towards cloud based dialing software to improves sales and enhance customer relationships is also propelling the demands towards auto dialer software market.
Deployment Type – Segment Analysis
On the basis of deployment type, auto dialer software has been segmented under cloud and on premise. Cloud hosted software is anticipated to have a major growth in the auto dialer software market during the forecast period 2020-2025. Since cloud hosted software eliminates the need of physical infrastructures compared to on premise models, data accessing becomes more flexible and cost efficient due to data storage within cloud infrastructures, thus causing significant growth in auto dialer software market. Cloud based software act as a cost efficient solution as it provides flexible payment options such as monthly or annual subscriptions, thus causing high deployments across small and medium sized businesses. Moreover, the auto dialer software deployed with cloud can help in faster addressing of problems as well as addition of new features more easily, thus improving the productivity standards across various industries. Features such as importing of data directly from user’s CRM solutions for creating contact lists along with providing storage of bulks of data in large enterprises are also causing positive impact on the growth of cloud auto dialer softwares. The rising growth of cloud based services globally has been also helping in fuelling the demands towards cloud auto dialer software market.
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Geography – Segment Analysis
North America is expected to have a major growth in the global Auto Dialer Software market during the forecast period from 2020 to 2025. Presence of some key players such as Talkdesk, Five Inc. and Agile CRM Inc., are acting as major drivers for the growth of auto dialer software market. High investments towards research and development activities along with growing adoption from call centers have been fuelling the market growth for auto dialer software in this region. Rapid adoption of cloud based services to improve business productivity by leading industry verticals has also caused significant growth of auto dialer market.
Drivers – Auto Dialer Software Market
Improved business productivity
The capability of providing improved business productivity has been acting as one of the major driving factor towards the high growth of auto dialer software market. Deployment of such software helps the organizations to differentiate easily between productive and unproductive calls along with eliminating the need of spending time while manual dialing. Since manual dialing has been becoming outdated, usage of automatic dialer software has been increasing as it minimizes the idle time as well as improves call connect ratio, thus improving overall operational efficiency for the sales organizations. Moreover, issues such as misdialing, call drops as well as excessive waiting times are comparatively reduced with the help of auto dialer software, thus affecting its market growth. With availability of different types of software, demanding applications such as predictive and progressive dialing features are efficiently deployed across various organizations to meet customer requirements. Rising growth of major industry verticals such as e-commerce, banking and financial services and many others have helped in adopting auto dialer software to reach out to large number of customers and provide services within lesser time intervals. Such factors are causing high productivity standards, thus boosting the market growth towards auto dialer software.
Growing demands from call centers
The rising adoption of automatic dialing across call center organizations has been acting as one of the major driving factor towards the significant growth of auto dialer software market. Rising technological advancements such as speed dialing within cloud, improved integration with CRM software and many others have caused the call centers to upgrade as well as make use of advanced technology based software to ensure more productivity. Deployment of such software has been growing across call centers as it provides advantage of increasing the agents talk time ratio from 15-20 minutes per hour to 40-50 minutes per hour, thus causing better customer relationships with higher productivity. Usage of auto dialer software significantly helps the call centers to have insights about various operations as well as activities through customizable real time dashboards. Auto dialer software helps the call center customer service teams by offering snapshots about customer contact details before dialing calls, thus helping the teams to manage customer requirements and leads more efficiently. Moreover, such features of the auto dialer software’s helps the call center agents to use real time information for preparing of callback lists, thus causing restricting of outbound calls with improving leads consistently.
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Challenges –Auto Dialer Software Market
High costs have been acting as a major challenge towards hampering the growth of auto dialer software market. Since usage of auto dialer software have been increasing due to their capabilities of providing workflow automation for the various industrial sectors, thus there is growing needs towards facilitating as well as improving more features, thus making its cost incremental in nature. Premium options availability incurs high investments from the end users, due to providing additional enhanced services, thus causing lesser demands from small scale industries. Moreover, with growing technology advancements, developers have been constantly upgrading the facilities to improve digitalization standards, thus causing high pricing charges for them. Such factors have been causing slower growth of auto dialer software in the markets.
Partnerships and acquisitions along with product launches are the key strategies of the players in the auto dialer software market. The major key players in the auto dialer software market include Agile CRM Inc., Voicent Communications, CallFire Inc., Arbeit Software, Vopitime Cloud, RingCentral Inc., Five9 Inc., Xenottabyte Services, CallOnTheGo Inc. and Talkdesk.
In August 2020, Tevatel launched a cloud based telephony system named doocti for aiming to revolutionize the sales support systems. This will help the organizations to get the benefits by enhancing sales efficiency as well as retaining about 89% customers. Moreover, the multi featured auto dialer software helps in integrating call center capabilities within existing CRM models, thus driving sales for the enterprises.
In June 2020, Hudosoft announced the introduction of auto dialer in its contact center software for helping the healthcare sector. Due to the distress caused by the coronavirus pandemic, demands towards efficient auto dialer software have been rising as the hospitals are facing high volumes of patient calls. In order to overcome this challenge, the company has launched the integrated auto dialer software, thus helping various agents to promulgate information and offer satisfactory solutions for the suffering victims.
Cloud software is expected to have a significant market growth during the forecast period in auto dialer software due to its capabilities of providing efficient data access and variety of pricing models availability.
Key market players such as Five9 Inc. and Agile CRM Inc. have been helping towards significant market growth of auto dialer software in North America.
High adoption from call centers as well improved business productivity standards are some of the major driving factors towards significant growth of auto dialer software market.
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