Vancouver, B.C., July 28 2020 — Within 3 months of launch, Comm100 has received two top industry awards for its new omnichannel customer engagement platform in recognition of its ability to deliver “world–class customer experiences”. The two awards, Communications Solutions Products of the Year by TMC and Contact Center Technology by CUSTOMER magazine, recognize leading technology that is advancing the customer service and communications industries.
To meet today’s digital-first customer expectations, brands must be accessible across every key digital communication channel, allowing customers to connect with them wherever and whenever they want. Handling numerous channels, however, can cause blind spots as customers reach out on siloed channels; agents are unaware of or unable to access related conversations across channels, resulting in inefficient and poor customer experiences.
Comm100 Omnichannel solves this by providing agents with a complete view of every customer’s conversation history across all channels, enhanced by an integrated contact management system. No matter the channel the customer chooses to connect on — live chat with voice and video, email, social media, SMS – the agent can better understand their issue and provide a faster and more personalized service, without needing to ever switch between applications or ask the customer to repeat their query.
This platform also features an integrated knowledge base and AI-powered chatbot to create the perfect blend of human agent, automated, and self-serve customer engagement.
“Comm100 Omnichannel has been in development for more than two years”, explains Comm100 VP Marketing Jeff Epstein, “so we’re extremely proud that our platform has been recognized by the industry media for its innovation and ability to improve the customer and agent experience. Omnichannel is the only way to serve today’s demanding customers, and we are excited to be leading the way with a platform that makes it easy for brands in any industry to keep pace with rising expectations.”
Over 6500 organizations worldwide including IBM, Rackspace, HomeTrust Bank, Stanford University, and Canadian Blood Services use Comm100 to scale service capacity while reducing cost per engagement and improving customer satisfaction.
Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. Organizations like Rackspace, HomeTrust Bank, and Canadian Blood Services use Comm100 to exceed customer expectations with service that closes the gap between question and answer. Visit https://www.comm100.com/ to learn more.