Helpshift is a mobile customer service platform for businesses to integrate mobile applications and communicate with customers.
Helpshift is a mobile help desk, powering customer service for hundreds of mobile applications and increasing customer satisfaction for millions of mobile customers. Helpshift integrates seamlessly with mobile applications to offer businesses a new way to communicate and engage with customers in-app while reducing customer churn, support ticket volume, and overhead.
Mobile development teams, from indie to enterprise publishers, can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A web-based customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots.
Baishampayan BG Ghose is Co-founder & CTO at Helpshift, an early stage startup that is building an in-app customer service solution for mobile applications. BG has a substantial amount of experience in the design and implementation of search engines, transaction processing systems, rules engines, distributed systems, RESTful APIs and high-performance web applications. His main areas of interest are functional programming, data-mining, information retrieval and machine learning.
BG is an active member of the Free & Open Source Software community and has contributed to many projects including Clojure, Ubuntu, Python and Django. BG has spoken at multiple conferences in the US and abroad on a variety of technical topics.
Prior to Helpshift, BG co-founded a sport-based social network company and before that he was responsible for designing and creating the air ticket fare and reservation system at one of Indias largest online travel operators.
Abinash brings more than 17 years of experience within technology, Internet and mobile, having created and run a number of early and growth stage companies. Currently, Abinash is co-founder and CEO of Helpshift, Inc., an early stage start-up that is building a mobile in-app customer support solution.
Prior to Helpshift, Abinash started the India division of Zimbra, Inc and grew it to 40 employees prior to its acquisition by Yahoo, Inc. Prior to Zimbra, Abinash was an early employee at Openwave Systems Inc., the pioneers of the Mobile Internet 1.0 (WAP), which delivered the first Internet enabled phones to the market as early in 1999. At Openwave, he was responsible for conceptualizing and delivering the worlds first IP based Voicemail/Unified communications, Mobile Photo Messaging (in Japan) and MMS products to the market. Abinash also contributed to the development of the VoiceXML and 3GPP MMS standards.
Jishnu brings to Nexus several years of operating and investing expertise in hi-technology start-ups. He has invested in technology, internet and technology enabled services companies and is interested in a wide range of start-ups. Jishnu is currently on the boards of Vdopia, Druva ,GenWi ,helpshift and Unmetric and observes the boards of Kaltura and Salorix. His investments also include Cloud.com (acquired by Citrix) and Gluster (acquired by Red Hat).
Before joining the VC industry, Jishnu held engineering management and product management roles at a leading communication systems start-up, Scintera Networks and a leading circuits and systems company, Maxim Integrated Products.
Jishnu has an MBA from the Stanford Graduate School of Business, where he ran the Venture Capital Club and co-led GSB Principal Investing Conference.
Designer at Facebook, Advisor Helpshift/ Previously designer at Pulse.
Product Designer at Helpshift, Inc.
Anand Babu (AB) Periasamy co-founded Gluster in 2005 to commoditize scalable storage systems. As CTO, he was the primary architect and strategist for the development of Gluster file system and the platform. Gluster was one of the first software based storage solution. The company was acquired by Red Hat in 2011.
Prior to Gluster, AB was CTO of California Digital Corporation, where his work led to scaling of the commodity cluster computing to supercomputing class performance. In 2004, AB led the development of worlds second fastest Supercomputer code named Thunder for Lawrence Livermore National Laboratory. He is also the author to various Free Software projects.
AB serves on the board of Free Software Foundation India”.
AB holds a Computer Science Engineering degree from Annamalai University, Tamil Nadu, India”.
Product Designer at Helpshift, Inc.
Head of Business Development at Helpshift, Inc.
DevOps Engineer at Helpshift, Inc.
Product Designer at Helpshift, Inc.
Product Designer at Helpshift, Inc.
Front-end Developer at Helpshift, Inc.
Software Artisan at Helpshift, Inc.
Software Artisan at Helpshift, Inc.
Software Artisan at Helpshift, Inc.
Head of Product at Helpshift, Inc.
Software Artisan at Helpshift, Inc.
Software Artisan at Helpshift, Inc.
Software Artisan at Helpshift, Inc.
Software Artisan at Helpshift, Inc.
Software Artisan at Helpshift, Inc.