(v)WeCare Technology is a Mount Laurel based call center. – iCrowdNewswire
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Jun 14, 2019 10:15 AM ET

(v)WeCare Technology is a Mount Laurel based call center.


(v)WeCare Technology is a Mount Laurel based call center.

iCrowd Newswire - Jun 14, 2019

(v)WeCare Technology is a Mount Laurel based call center. : The scope of (v)WeCare Technology’s services includes both front-end customer support and back end contact center/call center solutions, including e-mail, text and chat support. 

(v)WeCare, we have built our reputation by continuously marching forward in this new, customer-centric direction. Our well-defined escalation protocols, end to end CISCO set up, and industry and customer specific techniques offer a superior call center experience to our clients. (v)WeCare has the capabilities and necessary state of the art infrastructure to manage small to big projects in real time, as a one-stop source of Contact Center needs. Be it Customer Service, First Time Resolution, Data Management, Order management, Provisioning, Integrated billing, Customer Relationship Management.
Our Call Center Services include: Customer Care and Support Catalog/Order Entry, DRTV/Direct Response, Appointment Setting/Sales Visits, Credit card/Order Processing, Multi-Language and Communication Support, Order Management & Fulfillment Services, Data analytics and CSAT Survey with additional services being added as soon as the need arises. 
Our competitive advantage lies at least partially in the Enterprise Class CISCO IP based network that forms the backbone of our network and allows for crystal clear phone calls and lightning fast response times. The energetic environment allows for frequent interactions between customer support advisors and team managers, which in turn ensures that the appropriate feedback and suggestions for improvement go directly to the customer support advisors, resulting in improved QA scores and happier callers. 
Our competitive advantage lies at least partially in the Enterprise Class CISCO IP based network that forms the backbone of our network and allows for crystal clear phone calls and lightning fast response times. The energetic environment allows for frequent interactions between customer support advisors and team managers, which in turn ensures that the appropriate feedback and suggestions for improvement go directly to the customer support advisors, resulting in improved QA scores and happier callers.

Products / Services

Customer care services

The scope of (v)WeCare Technology’s services includes both front-end customer support and back end programming services. These include but are not limited to developing websites, e-commerce solutions, dot net programming, and IVR services along with many others. (v)WeCare Technology offers end-to-end contact center/call center solutions, including e-mail, text and chat support. Our well-defined escalation protocols, end to end CISCO set up, and customized techniques offer a superior call center outsourcing experience to our clients and callers alike. 

Our Call Center Services include: Customer Care and Support Catalog/Order Entry, DRTV/Direct Response, Appointment Setting/Sales Visits, Credit card/Order Processing, Multi-Language and Communication Support, Order Management & Fulfillment Services, Data analytics and CSAT Survey with additional services being added as soon as the need arises. 

 

Management

President
Sandy Mehra 

Multinational executive with more than 15 years of experience delivering sustainable revenue growth through the development of innovative product and service offerings that enhance the customer experience and improve competitive positioning. 

Track record of success leading organizations through rapid growth while capturing cost reductions through continuous process improvement and performance management. 

Utilize vast financial acumen to analyze, forecast and manage multi-million dollar budgets, and direct strategies to maximize profits.

Contact Information:

Sandy Mehra








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