Agent Performance Optimization (APO) Market 2018 Global Key Players Analysis, Opportunities and Growth Forecast to 2023 – iCrowdNewswire
 

May 17, 2018 4:30 PM ET

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Agent Performance Optimization (APO) Market 2018 Global Key Players Analysis, Opportunities and Growth Forecast to 2023

iCrowdNewswire - May 17, 2018

Agent Performance Optimization (APO) Market 2018

Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager’s task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

Scope of the Report: 
This report focuses on the Agent Performance Optimization (APO) in Global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application. 

 

Request a Sample Report @ https://www.wiseguyreports.com/sample-request/3178872-global-agent-performance-optimization-apo-market-by-manufacturers

 

Market Segment by Manufacturers, this report covers 
NICE Ltd 
Genesys 
Verint Systems Inc 
Aspect 
Calabrio 
Five9 
Teleopti AB 
ZOOM International 
InVision AG 
Upstream Works Software 
Envision Telephony 
CallMiner 
CallFinder 
HigherGround, Inc.

Market Segment by Regions, regional analysis covers 
North America (United States, Canada and Mexico) 
Europe (Germany, France, UK, Russia and Italy) 
Asia-Pacific (China, Japan, Korea, India and Southeast Asia) 
South America (Brazil, Argentina, Colombia) 
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers 
Cloud Based 
On Premises

Market Segment by Applications, can be divided into 
Small & Mid-sized Businesses 
Large Enterprises

 

Complete Report Details @ https://www.wiseguyreports.com/reports/3178872-global-agent-performance-optimization-apo-market-by-manufacturers

 

Table of Contents –Analysis of Key Points

1 Agent Performance Optimization (APO) Market Overview 
1.1 Product Overview and Scope of Agent Performance Optimization (APO) 
1.2 Classification of Agent Performance Optimization (APO) by Types 
1.2.1 Global Agent Performance Optimization (APO) Revenue Comparison by Types (2017-2023) 
1.2.2 Global Agent Performance Optimization (APO) Revenue Market Share by Types in 2017 
1.2.1 Cloud Based 
1.2.2 On Premises 
1.3 Global Agent Performance Optimization (APO) Market by Application 
1.3.1 Global Agent Performance Optimization (APO) Market Size and Market Share Comparison by Applications (2013-2023) 
1.3.1 Small & Mid-sized Businesses 
1.3.2 Large Enterprises 
1.4 Global Agent Performance Optimization (APO) Market by Regions 
1.4.1 Global Agent Performance Optimization (APO) Market Size (Million USD) Comparison by Regions (2013-2023) 
1.4.1 North America (USA, Canada and Mexico) Agent Performance Optimization (APO) Status and Prospect (2013-2023) 
1.4.2 Europe (Germany, France, UK, Russia and Italy) Agent Performance Optimization (APO) Status and Prospect (2013-2023) 
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Agent Performance Optimization (APO) Status and Prospect (2013-2023) 
1.4.4 South America (Brazil, Argentina, Colombia) Agent Performance Optimization (APO) Status and Prospect (2013-2023) 
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Agent Performance Optimization (APO) Status and Prospect (2013-2023) 
1.5 Global Market Size of Agent Performance Optimization (APO) (2013-2023) 

2 Manufacturers Profiles 
2.1 NICE Ltd 
2.1.1 Business Overview 
2.1.2 Agent Performance Optimization (APO) Type and Applications 
2.1.2.1 Type 1 
2.1.2.2 Type 2 
2.1.3 NICE Ltd Agent Performance Optimization (APO) Sales, Price, Revenue, Gross Margin and Market Share (2016-2017) 
2.2 Genesys 
2.2.1 Business Overview 
2.2.2 Agent Performance Optimization (APO) Type and Applications 
2.2.2.1 Type 1 
2.2.2.2 Type 2 
2.2.3 Genesys Agent Performance Optimization (APO) Sales, Price, Revenue, Gross Margin and Market Share (2016-2017) 
2.3 Verint Systems Inc 
2.3.1 Business Overview 
2.3.2 Agent Performance Optimization (APO) Type and Applications 
2.3.2.1 Type 1 
2.3.2.2 Type 2 
2.3.3 Verint Systems Inc Agent Performance Optimization (APO) Sales, Price, Revenue, Gross Margin and Market Share (2016-2017) 
2.4 Aspect 
2.4.1 Business Overview 
2.4.2 Agent Performance Optimization (APO) Type and Applications 
2.4.2.1 Type 1 
2.4.2.2 Type 2 
2.4.3 Aspect Agent Performance Optimization (APO) Sales, Price, Revenue, Gross Margin and Market Share (2016-2017) 
2.5 Calabrio 
2.5.1 Business Overview 
2.5.2 Agent Performance Optimization (APO) Type and Applications 
2.5.2.1 Type 1 
2.5.2.2 Type 2 
2.5.3 Calabrio Agent Performance Optimization (APO) Sales, Price, Revenue, Gross Margin and Market Share (2016-2017) 
2.6 Five9 
2.6.1 Business Overview 
2.6.2 Agent Performance Optimization (APO) Type and Applications 
2.6.2.1 Type 1 
2.6.2.2 Type 2 
2.6.3 Five9 Agent Performance Optimization (APO) Sales, Price, Revenue, Gross Margin and Market Share (2016-2017) 
2.7 Teleopti AB 
2.7.1 Business Overview 
2.7.2 Agent Performance Optimization (APO) Type and Applications 
2.7.2.1 Type 1 
2.7.2.2 Type 2 
2.7.3 Teleopti AB Agent Performance Optimization (APO) Sales, Price, Revenue, Gross Margin and Market Share (2016-2017) 
2.8 ZOOM International 
2.8.1 Business Overview 
2.8.2 Agent Performance Optimization (APO) Type and Applications 
2.8.2.1 Type 1 
2.8.2.2 Type 2 
2.8.3 ZOOM International Agent Performance Optimization (APO) Sales, Price, Revenue, Gross Margin and Market Share (2016-2017) 

Continued…..
 
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Keywords: Agent Performance, Agent Performance Optimization (APO), Agent Performance Optimization (APO) Market, Agent Performance Optimization (APO) Market Share, Agent Performance Optimization (APO) Market Trends, Agent Performance Optimization (APO) Segmentation
Tags: Press Release, South America, North America, United States, United Kingdom, Europe, English
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