The “North American Hosted IP Telephony and UCaaS Market, Forecast to 2023” report has been added to Research and Markets’ offering.
Forward-thinking businesses increasingly evaluate advanced communications and collaboration solutions as part of their digital transformation initiatives. However, other priorities such as security, network reliability, cloud migration and Internet of Things (IoT) often supersede communications upgrade projects.
Growing customer demand for more flexible technology consumption models to support digital transformation projects represents a key growth driver. Premises-based communications solutions reaching end of life and increasing availability of compelling UCaaS offerings are also encouraging the move to cloud communications.
Service providers face different challenges in their pursuit of UCaaS revenue growth and market share gains. Rapid technology advancements and competitive dynamics create sense of uncertainty and delay investment/upgrade decisions. Premises-based solutions are often favored for security, control and customization/integration reasons.
Key growth opportunities in the UCaaS market exist in the following areas:
– UCaaS enhancements (e.g., contact center, advanced collaboration, analytics, native mobility)
– Broader portfolio diversification (e.g., SD WAN, communications platform as a service (CPaaS), adoption and other value-added services)
– Improved end-user and IT admin experience (e.g., portal, messaging-centric user interface, greater service quality and reliability, free trials)
– Tailored solutions (e.g., verticals, micro-business, mid-market and enterprise)
– Greater market reach (e.g., channel expansion, international presence, digital engagement)
Key Topics Covered:
1. Executive Summary
2. Market Overview
3. Drivers and Restraints
4. Forecasts and Trends
5. Visioning Scenarios
6. Market Share and Competitive Analysis
7. Growth Opportunities and Companies to Action
Companies Mentioned
– 8X8
– AT&T
– Broadview
– Comcast
– CoreDial
– EarthLink
– Evolve
– Fonality
– Fuze
– Intermedia
– Jive
– Mitel
– Momentum
– Nextiva
– NMN
– RingCentral
– ShoreTel
– Start2Star
– TOS
– TPx
– Verizon
– Vonage
– WEST
– Windstream
For more information about this report visit https://www.researchandmarkets.com/research/w4gzcw/north_american