The “2017 – 2018 Speech Analytics Product and Market Report” report has been added to Research and Markets’ offering.
A Mature Market with Substantial Opportunity
The 2017 – 2018 Speech Analytics Product and Market Report, the 12th edition, provides the most comprehensive and thorough review and analysis of the competitors, products, features, pricing, payback, and trends and challenges in the speech analytics market.
The speech analytics market has reached maturity. These solutions are being used by contact centers to convert unstructured phone conversations into structured data that yields a wealth of information about customer needs and expectations. Currently, there are two categories of speech analytics vendors in the market: a large group of competitors who sell basic applications that focus on identifying key words and phrases, and a smaller set of feature-rich solution providers who offer extensive business intelligence platforms that provide enterprise-level data
The next step for speech analytics is to enter the world of data science. It’s expected leading vendors will design new algorithms targeted at a variety of enterprise issues. In the future, artificial intelligence (AI) will be used to enhance the ability of speech analytics to identify issues and recommend ways to address them.
Key Topics Covered:
1. Executive Summary
2. Introduction
3. Research Methodology
4. Speech Analytics Defined
5. Speech Analytics High-Level Functional Summary
6. Speech Analytics High-Level Technical Summary
7. Service Delivery Models
8. Interaction Analytics Market Trends and Challenges
9. Speech Analytics Market Innovation
10. Interaction Analytics is Essential for Charting the Customer Journey
11. Analytics-Enabled Quality Management Automates the QM Process and Provides Omni-Channel Visibility
12. Real-Time Speech Analytics Drives Real-Time Benefits
13. Market Activity Analysis
14. Adoption Rate of Speech Analytics
15. Speech Analytics Market Projections
16. Speech Analytics Competitive Landscape
17. Speech Analytics Vendors and Solutions
18. Speech Analytics Detailed Functional Analysis
19. Speech Analytics Uses, Benefits and Return on Investment
20. Implementation Analysis
21. Speech Analytics Vendor Satisfaction Analysis
22. Pricing
23. Company Reports
– Calabrio
– CallMiner
– NICE
– SESTEK
– Verint
– ZOOM International
For more information about this report visit https://www.researchandmarkets.com/research/gjfsr3/2017_2018