Tusalifye is a business-minded young woman, who prides herself on great customer service. Always looking for opportunities to trade a product or offer her services to attain income, she is ready for bigger adventure. Tusalifye worked at a restaurant to pay her way through college. She has been a teller since 2016, as she was unable to find sustainable income as a tailor. Tusalifye has identified that her community needs more accessible financial services.
Business-minded Tusalifye saw that the community has to wait in long queues as there are only three other Zoona agents. With her starting a business of her own, she will alleviate the time customers spend in queues to access funds. Being able to access money when most needed is vital to Malawians, as many in rural areas depend on money from family members who are working in the city. Tusalifye appeals to Kiva lenders for her first loan. This will help her attain a kiosk to trade from as well as the funds needed to process her customers’ cash-in/cash-out transactions.
Tusalifye is determined and focused. She says she knows the business well from being a teller and says her work within a customer-driven industry highlights to her the importance of customer satisfaction. The ultimate goal for Tusalifye is to motivate the young girls in her community and create employment.