>> Frequently Asked Questions <<
How can I choose my sizes and colors ?
At the end of the campaign (end of March) , we will send you a backer survey. This will also come with a detailed sizing chart !
Is the REVELIA IRB certified ?
We are completing the certification process! Be sure that we have designed and developed the REVELIA following all rules and personal recommendations from the IRB.
If Révèle does not reach its goal, what happens to my order ?
If we do not make our goal, the campaign will not be validated. You will be reimbursed and will not receive your product or orders.
When will the Breast Health medical study be officially published ?
Research studies of this caliber take time in order to complete and to be validated! It will be published by the end of 2017. We will definitely let you know when it is out !
What is the refund policy?
Due to the nature of Indiegogo as a crowdfunding platform, we cannot offer refunds to backers once the campaign ends. Once the campaign ends, your “perks” are immediately turned into a hard production order. We don’t want to let anybody down on our anticipated delivery dates, therefore we cannot offer refunds once the campaign has ended at the end of March.
Can I pay extra to get an earlier delivery?
This is unfortunately not possible. It is not so much a matter of extra costs, but a matter of making sure that we produce the collection in the best way, to ensure superior quality of each order.
Will I have to pay duties/VAT to receive my perk?
We will do our upmost to prevent this from happening! However, any applicable duties/VAT are the sole responsibility of the backer, and not our team. We have absolutely no control over the additional duties/VAT that may or may not be charged within your country. If you are unsure whether or not you will be charged duties/VAT at the time of receiving your perk, please get in touch with your local post office.
What if something is wrong with my order upon receiving it?
In the very exceptional case of this happening, we will of course offer you the best service to find a suitable solution for you. We are available through mail: hello@reveleactivewear.com !