Dublin – Research and Markets has announced the addition of the “2016 North America Cloud Contact Center Buyers Guide” report to their offering.
The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing providers. Rampant industry consolidation has further clouded the picture.
The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud providers and their capabilities. The guide is based on extensive primary and secondary research and provides the reader with market trends and in-depth profiles of suppliers.
Companies Mentioned:
– 8×8
– Aspect Software
– Avaya
– Bell Canada
– BroadSoft
– Calabrio
– CallMiner
– CenturyLink
– Enghouse Interactive
– Five9
– Genesys
– inContact
– Interactive Intelligence
– LiveOps Cloud
– Mitel
– NICE
– Noble Systems
– Nuance
– TeleTech Technology
– Unify
– Verint Systems
– Verizon Business
– VoltDelta
– West Corporation
Key Topics Covered:
1. Executive Summary – The Competitive Landscape at a Glance
2. Introduction
3. The Study
4. Market Trends
5. Company Profiles
6. Companies to Watch
7. Conclusions
8. Legal Disclaimer
For more information about this report visit http://www.researchandmarkets.com/research/gvs999/2016_north