OwnerListens provides real time, location aware, private messaging between businesses & customers.
1. Text messaging (SMS/IM) is people’s preferred form of communications, esp Millenials 2. Businesses & customers can’t effectively engage in two way messaging because businesses don’t have tools to handle real time text messaging effectively, particularly when the best first responder is an on site employee such as at hotel or store 3. OwnerListens builds to tools capture, route and effectively respond to customer texts 4. OwnerListens also provides analytics & reporting that uncover performance improving insights about employees & customers
Businesses love OwnerListens because responding to text messages: 1. Is cheaper than phone calls 2. Reaches customers while on site, responding and salvaging revenues/relationships at first point of contact 3. Delights customers & increases NPS and LTR (likely to recommend) 4. Holds employees accountable with time, date & location stamped reports