RSS Newsfeeds

See all RSS Newsfeeds

Global Regions

United States ( XML Feed )

Aug 1, 2016 5:19 PM ET

Archived: Eloquent Labs: AI to replace and augment customer service reps

iCrowdNewswire - Aug 1, 2016

Eloquent Labs logo

Eloquent Labs

AI to replace and augment customer service reps.


Have you ever been frustrated while trying to talk to a customer service rep? Of course. US companies spend $32B/year on hiring and training an army of customer service reps, and yet you’re still 62nd in line whenever you try to contact support. The mission of Eloquent Labs is to fix this.

Building on the founders’ research and experience as graduates of the Stanford Natural Language Processing group, we combine artificial intelligence and a dynamic crowdsourced workforce to produce state-of-the-art conversational bots that are indistinguishable from human representatives when performing key customer support tasks. These bots can then deal with the majority of


  • Keenon Werling

    Co-founder of Eloquent Labs, which makes dialog AI for customer service. Undergrad from Stanford, where I published 2 state-of-the-art papers in ML and NLP.


  • Gabor Angeli

    Co-founder and CTO of Eloquent Labs.

Contact Information:

Keenon Werling

View Related News >