Ridgeland, MS 39157, US
Web Service Software
Bomgar Corporation is the worldwide leader in secure, appliance-based remote support solutions. The company’s enterprise-grade solutions enable technology support staff to gain remote control of a desktop, laptop, kiosk, unattended system or mobile device and troubleshoot it as if they were physically present.
Bomgar’s award-winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system Windows, Mac, Linux, BlackBerry, the iPhone, iPad, Android and most versions of Windows Mobile, regardless of their location. With Bomgar, organizations can improve IT operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is used by enterprises across a variety of industries, including high-tech companies, insurance and financial institutions, hospitals and healthcare organizations, government institutions, and colleges and universities. Bomgar also works with a wide range of IT outsourcers, systems integrators, software vendors, and internet service providers. More than 5,500 companies around the world have deployed Bomgar’s enterprise-class solutions, including Acme Truck Line, Antek, Beringer, DJO, ICE Systems, Johns Hopkins Bloomberg, MIT, Novell and Zappos.com.
Bomgar is the worldwide leader in secure, appliance-based remote support solutions. The company’s award-winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system Windows, Mac, Linux, BlackBerry, the iPhone, iPad and most versions of Windows Mobile, regardless of their location. More than 5,500 companies around the world have deployed Bomgar’s enterprise-class solutions to rapidly transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is privately-held with offices in Jackson, Atlanta, San Francisco, Washington D.C., Paris and London.
Products / Services
BOMGAR B300v Virtual Appliance
Chief Executive Officer
Joel Bomgar is the founder and CEO of Bomgar Corporation, a provider of appliance-based remote support software, headquartered in Jackson, Mississippi. Joel didnt set out to be an entrepreneur; he developed the first version of Bomgars remote support software in 2003 while working part-time as a field systems engineer and completing his Bachelors degree. He was frustrated that the majority of his time was spent incurring non-billable hours as he drove from one client site to the next, and he began looking for a way to provide technical support remotely. When one didnt exist, he invented it.
Since Bomgars founding in 2003, Joel has led the company to acquire more than 5,500 customers in 65 countries around the world. Bomgar today has offices in Atlanta, San Francisco, Colorado, Florida, Texas, Washington DC, Virginia, London and Paris.
Numerous awards, including Deloittes Fast 500 in 2007-2010, and Inc. Magazines Inc. 500 in 2008 and 2009, have recognized Bomgars rapid growth.
Chief Financial Officer
Morgan joined Bomgar in 2006. Morgan is charged with overseeing the accounting, finance, and human resources departments, as well as various other administrative capacities. After beginning his career as a CPA with Arthur Andersen in 1988, Morgan served as CFO of several telecommunications and technology companies. Morgan holds a bachelor of accountancy from the University of Mississippi and an MBA from Mississippi College.
Vice President Marketing
As vice president of online marketing, Norman leads a team of online marketing professionals and is responsible for demand generation, online marketing, the Bomgar Customer Community, web marketing, inbound marketing and commercial sales and marketing process optimization.
Prior to Bomgar, Norman served as a technical support and retention supervisor for Integrity Online, where he managed and maintained the quality of customer satisfaction. Norman joined Bomgar as a co-founder in 2003.
Norman graduated from Belhaven College with a bachelor’s degree in computer science and mathematics.
Vice President Sales & Marketing
As executive vice president of worldwide sales and marketing, Jim Norton is responsible for Bomgar’s global sales revenue and marketing strategy. This includes business development, sales support, demand creation, public relations and product marketing.
Norton brings more than 20 years’ sales and marketing leadership experience at both the strategic and tactical level. He has dramatically increased revenue at multiple small and large software companies, many of which resulted in strategic purchases and public offerings. His proven sales and marketing processes have enabled these organizations to rapidly scale to customer demand.
Prior to Bomgar, Norton served as group vice president of sales at Exstream Software, where he was responsible for all new sales revenue in North America. He rapidly accelerated growth, which led to a $625 million purchase by American Capital. He was instrumental in the subsequent purchase of Exstream by Hewlett Packard.
As vice president of support and services, Aramis Alvarez oversees the strategic direction of Bomgar’s professional services operations.
An enterprise software services veteran, Alvarez brings over 20 years experience to Bomgar. Prior to joining Bomgar in December 2010, he oversaw the worldwide delivery of SolArc’s commodity industry software solutions and managed the professional services operations for several product lines.
With a passion for customer service, Alvarez has proven expertise in growing services practices, developing new offerings, improving customer satisfaction and working effectively with partners in expanding product and service lines. He has a track record for making customers successful in highly competitive U.S. and international markets for a number of tech companies including Motive, PeopleSoft and Siebel Systems. He has also held senior positions with Dun & Bradstreet, Jacada and Allegro Development.
Vice President Marketing
Dent joined Bomgar in 2005 and is responsible for guiding the marketing, public relations and general communications activity for the company. A seasoned marketing professional, Dent has held leadership positions in marketing support and product development for top technology organizations such as IBM, SkyTel and Companion Technologies. Prior to Bomgar, Dent worked as the senior manager for product marketing at SkyTel where she led product development efforts for 2way messaging, Blackberry, and other wireless technologies. Dent holds a marketing degree and master of business administration from Mississippi State University.
Vice President Sales
With over two decades of sales and executive management experience, Janico joined the Bomgar team in 2006 as the executive responsible to drive sales execution for Bomgar. Janico brings experience of start-up companies where he launched and re-positioned companies to success, in addition to successful sales leadership careers at some of the largest names in software Oracle, Computer Associates, and Xerox. Janico was recognized repeatedly within these organizations for exceeding sales expectations and bringing many of the first and largest enterprise sales to these companies.
Vice President Marketing
With over 25 years of experience in managing marketing and sales organizations, Prizer joined Bomgar as the newest addition to the executive management staff to lead the Bomgar marketing organization. Prizer has directed strategic marketing initiatives and programs in the technology marketplace for start-up companies and Fortune 25 companies alike, managing marketing organizations in divisions of Philips Electronics, Lucent, and most recently at SAS, the world’s largest privately held software provider. During his time at SAS, Prizer helped lead the development of a new, industry-focused marketing strategy designed to refocus their marketing efforts toward key vertical industries in the marketplace. Prizer graduated from Baylor University in Waco, Texas with a bachelor degree of business administration and marketing.
Executive Vice President Engineering
As executive vice president of product development and engineering, Huey Ngo is responsible for satisfying the development as well as support and training needs of Bomgar’s diverse base of over 7,500 customers.
Ngo has over 10 years’ experience leading and guiding product development efforts. At Bomgar, he oversees product development and management, quality assurance, and customer support efforts. Under Ngo’s leadership, Bomgar’s development team has secured multiple awards and patents for cutting-edge technology, including Bomgar’s patented deployment model, JumpTM Technology, Access SponsorTM, EmbassyTM and Rep InviteTM.
Prior to Bomgar, Ngo served in engineering leadership positions at SkyTel, a fast-growing telecommunications company. In his seven-year tenure at SkyTel, Ngo helped lead software design, hardware design and product development. His contributions led to the launching of several of SkyTel’s flagship wireless messaging products.
Vice President Marketing
EVP of Worldwide Marketing at Bomgar
As chief strategy officer, Nathan McNeill is responsible for aligning product strategy and product marketing with the needs of over 7,500 Bomgar customers.
McNeill functions as product evangelist, and speaks frequently at technology conferences, industry events, and customer and press engagements. He also helps establish and maintains technology partnerships and is instrumental in expanding Bomgar’s customer base.
McNeill joined Bomgar as a co-founder in 2003, while attending Belhaven College, where he graduated with a bachelor’s degree in philosophy.