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May 13, 2016 2:32 EST

Vibe-It Software – Keeping you customer-connected: We provide businesses with the most state-of-the-art SaaS enterprise feedback management technology available

iCrowdNewswire - May 13, 2016

 Vibe-It Software

COMPANY OVERVIEW

How We Got Here

Josh Reid and Jeff Smith were chatting over coffee when the conversation turned to the relationship between their coffee business and their customers. Now these two guys are about as down-to-earth as you can imagine, but they pack a ton of business experience. That background told them that nearly every large business – if it deals with people – shares a challenge: How to tackle “enterprise feedback management” (AKA: getting customer comments and managing it across lots of people and places!) simply and cost-effectively. Smith and Reid knew the explosion in mobile and cloud-based technologies held the key. So they pooled their experience and skills and developed Vibe-It Software.

More Than Just a Rating

Vibe-It was designed from the start to be a meaningful conversation between businesses and customers. A platform that simplified the way customers and businesses interact over the customer experience. To refine it, they talked to many different businesses. Bounced ideas off a lot of people. Tested concepts. Retested. The main takeaway? Create an enterprise feedback management platform that was simply, easy to implement, and didn’t break the bank!

What problem(s) do we solve?

At Vibe-It software we believe a huge opportunity exists to provide businesses with the most state-of-the-art SaaS enterprise feedback management technology available. Our software is focused on connecting enterprise business and it’s customers by way of mobile, social and web channels. What we call the “Vibe-It Customer Experience Center” is truly a high performance multi-function customer engagement platform delivering one-of-a-kind solutions to enterprise CX problems. Here are just a few Vibe-It CX platform deliverables: gathering of omni-channel, location-based and real-time customer feedback; enablement of real-time customer “close-looping” with audit trail; location-based enterprise VOC benchmarking, omni-channel loyalty-based survey capabilities, and much more.

Why we believe we will be successful?

As we launch our software company, we believe to be “successful” there must be a few key ingredients. First, we must be a SaaS technology that solves key problem(s) facing an industry or industries. We clearly do. Although we can’t give away too much of our secret sauce here, we will gladly dive deep for investor candidates who are interested in learning all the details. Additionally, four fortune 100 companies that have viewed our product demo agreed that we are on the cusp of delivering something amazing and yet to be seen.

We also believe the odds for success are increased when the team behind the company and product bring the right skills, expertise and drive. Per our executive summary, you will note our team brings significant experience from some of the worlds top companies.

Who are we?

Jeff Smith: Co-Founder and CEO

Smith played football under the renowned Bill Snyder at Kansas State, then launched himself into the entrepreneurial world of business ownership. He’s been involved in a wide range of businesses, including utility-based manufacturing, retail coffee and firearms. He’s worked in management, sales, human relations and operations. In other words, just about every phase of business. He has a deep passion for developing visions, helping businesses get better, and creating products and services that help them meet their customers’ needs. You might think football is about brute force. But Smith knows that it’s really all about working together with precision and a strategic plan. And that’s just what he does. Every day.

Josh Reid: Co-Founder and President

You might know Reid for awhile without realizing he’s a former Kansas Mr. Basketball and a Division I athlete for Kansas State. Because these days he’s making plays in the enterprise software industry. He’s worked for IBM, Archer Technologies, Ernst & Young and NASDAQ. In sales, consulting, product management – for some of the world’s largest companies. American Express, British Petroleum, Target, Bank of America. To name a few. It’s all inspired him to create business software that makes people more productive and businesses more efficient. Still, you probably don’t want to challenge him to a game of one-on-one.

 

TRACTION

Version 1.0 Customer feedback platform released with 40+ beta customers.

JANUARY, 2014

Funding secured for version 2.0 and 2.1 and product upgrades completed.

AUGUST, 2015

Version 2.0 and 2.1 enterprise feedback management software release into market.

JANUARY, 2016

Top-tier enterprise sales executive hired from fortune 500 company (He generated 16+ million in annual sales with previous company).

JANUARY, 2016

Three second-stage product demos have been secured with fortune 500 companies with interest in the Vibe-It API.

AUGUST, 2015

TESTIMONIALS

Vibe-it brings together Software as a Service and omni-channel voice of customer (VOC) which allows businesses to achieve the nirvana of real-time feedback. Now businesses can harness the power of social media, web and mobile channels with Vibe-It’s best in class listening platform. The Vibe-It “business metrics center” allows data to inform your decision making to drive sustainable organizational change.
Allen HankinsAT&T Customer Service- Sr. Market Development
Allen Hankins

LEADERSHIP

Jeff Smith

Jeff Smith

Founder & CEO at Vibe-It Software

 
After a successful collegiate athletic career, Jeff launched himself into the world of entrepreneurship; forming and managing several successful ventures. He’s directed a wide range of businesses, including utility-based manufacturing, retail coffee, firearms, and interior design product manufacturing. He’s led and worked deeply in nearly every aspect of an organization including operations, sales, human relations, and executive management. He has a relentless zeal for winning, a deep passion and talent for developing product vision and strategy, and a unique, creative ability in conceiving new, customer-driven products and services.
Josh Reid

Josh Reid

Founder at Vibe-It Software

 
Josh brings over 15 years of experience working in the software start-up world and with some of the most successful global technology and consulting firms.
Kirk Hoffman

Kirk Hoffman

CFO Vibe-It Software

 
Serving as Vibe-It CFO, Kirk rounds out the executive leadership team and brings 24 years of expertise in Corporate Finance and Risk Management to Vibe-It. Kirk has a long history of providing financial leadership at Caterpillar Inc; both at the corporate and product unit level. His experience includes SEC reporting and compliance, corporate planning and analysis, divisional controllership, M&A execution, and Competitive Intelligence. Prior to joining Cat, Kirk led engagements in the tax compliance, audit & assurance, and management consulting organizations of PricewaterhouseCoopers.

TOP INVESTORS

Team Member Name

Kirk Hoffman

Vibe-It Software, CFO

Serving as Vibe-It CFO, Kirk rounds out the executive leadership team and brings 24 years of expertise in Corporate Finance and Risk Management to Vibe-It. …
Team Member Name

Jeff Smith

Co-Founder & CEO at Vibe-It Software

After a successful collegiate athletic career, Jeff launched himself into the world of entrepreneurship; forming and managing several successful ventures. H…
Contact Information:

Kirk Hoffman

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